In today's digital age, organizations are constantly seeking efficient and cost-effective telephony solutions. Microsoft Teams Phone offers three distinct options: Calling Plans, Direct Routing, and Operator Connect. Each option has its own set of advantages and disadvantages, catering to different organizational needs. Let's dive into the details of each option.

Microsoft Calling Plans

Calling Plans for Teams Phone allow organizations to use Microsoft as their telephony carrier. This option is known for its simplicity and ease of management, as everything is handled by Microsoft. Organizations pay a fixed monthly fee per user, making it easy to predict and manage telephony costs. Additionally, Calling Plans are managed directly in the Teams Admin Portal, and support is provided solely by Microsoft.

However, there are some limitations. Organizations are restricted to using Microsoft as their telephony carrier, which may not be suitable for all. Dependency on Microsoft for telephony services can also be a disadvantage for those who prefer working with a specific telephony provider.

Overall, Calling Plans are ideal for organizations seeking a simple and predictable telephony solution.

Direct Routing

Direct Routing for Teams Phone offers organizations the flexibility to use their own telephony carrier and equipment with Microsoft Teams. This option allows for greater control over telephony infrastructure and the potential for cost savings by negotiating better rates with carriers.

However, Direct Routing requires technical expertise to set up and maintain, as it involves configuring Session Border Controllers (SBCs) and establishing connectivity with the telephony carrier. This can add complexity and ongoing maintenance costs. Additionally, support may be more complex, as organizations need to work with both Microsoft and their telephony carrier to resolve issues.

Direct Routing is a great choice for organizations that want more flexibility and control over their telephony infrastructure, provided they have the necessary technical expertise.

Operator Connect

Operator Connect for Teams Phone simplifies the setup process by allowing organizations to connect to certified Microsoft Teams providers directly from the Teams Admin Center. This option offers the advantage of working with certified operators, which can provide a higher level of service and reliability. Organizations also benefit from direct billing, receiving a single bill from Microsoft for both Teams and telephony services.

However, Operator Connect requires provider virtual SBCs to be configured in Teams, and support may involve working with both Microsoft and the Operator Connect provider. Additionally, the choice of telephony providers is limited to those certified by Microsoft.

Operator Connect is suitable for organizations that want to work with certified Microsoft Teams providers and prefer a simplified setup process.

Overall

Choosing the right telephony solution for your organization depends on your specific needs and technical capabilities. Microsoft Calling Plans offer simplicity and predictability, Direct Routing provides flexibility and control, and Operator Connect simplifies the setup process with certified providers. Evaluate your organization's requirements and technical expertise to determine the best option for your Teams Phone deployment.

As a Microsoft CSP Direct Provider, Spyglass MTG can assist with license recommendation and sales. If you are looking to switch from an existing CSP or retail direct from Microsoft to save some money, we can also go over options for transferring your existing subscriptions.

We are here to help, and if you have any questions, please contact me at ktillier@spyglassmtg.com.